Return And Refund Policy

Here is the rewritten, systematically structured Return & Exchange Policy tailored for Carelibas based on your updated conditions.

Return & Exchange Policy — Carelibas

1. No Refund Policy

  • Final Sale: We do not offer cash, bank, or card refunds for any purchases under any circumstances.

  • Exchange Only: All eligible requests are processed strictly as product exchanges.

2. Eligibility for Exchange

To be eligible for an exchange, the request must meet all of the following criteria:

  • Timeframe: The exchange request must be initiated within 5 days of receiving your package.

  • Product Condition: The item must be unused, unwashed, and returned in its original condition with all tags intact.

  • Damaged Items Only: Exchanges are granted solely for products received in a damaged condition.

  • Mandatory Parcel Unboxing Video: Customers must provide a clear, continuous unboxing video showing the sealed parcel being opened and clearly displaying the damage. Requests without a valid unboxing video will not be accepted.

3. Inspection & Approval Process

  • Inspection Schedule: Once the returned product is received at our facility, it will undergo a quality inspection within 2 business days.

  • Notification: You will be notified via email or phone regarding the status of your exchange approval based on the condition of the returned item and verification of the unboxing video.

  • Exchange Fulfillment: Upon approval, a replacement product will be dispatched to your original shipping address. If the exact item is out of stock, our team will contact you regarding suitable alternatives.