1. Introduction

• Platform Scope: Our products and services are offered exclusively within India. Your personal data is primarily stored and processed in India.
  
  
• Consent: By visiting our platform, creating an account, or using our services, you expressly agree to the terms of this Privacy Policy, our Terms of Use, and all applicable Indian data protection laws.
  
  
• Browsing: You may browse certain sections of the platform without registering. If you do not agree to these terms, please do not use or access the platform.
  
  

2. Information We Collect

A. Information Provided by You

• Basic Profile Data: Name, date of birth, delivery address, telephone/mobile number, email ID, and identity/address proof documents.
  
  
• Sensitive Personal Data: With your explicit consent, we may collect bank account details, credit/debit card numbers, other payment instrument details, or biometric data (such as facial features or physiological data for specific platform features).
  
  
• Voluntary Opt-Out: You may choose not to provide certain information, though this may limit your access to specific features or services.
  
  

B. Automatically Collected Data

• Behavior & Preferences: We track user shopping behavior, interaction patterns, and preferences on an aggregated and analyzed basis.
  
  
• Transaction History: Records of purchases and interactions across Carelibas and our third-party business partners.
  
  

C. Third-Party Data Collection

Security Warning: Carelibas will never call or email asking for sensitive credentials like debit/credit card PINs, net-banking info, or passwords. If requested, do not share them and report the incident immediately to local law enforcement.

3. How We Use Your Information

• Order Fulfillment: Assisting sellers and logistics partners in processing, handling, and delivering orders.
  
  
• Service Personalization: Customizing user experiences, providing tailored recommendations, and improving general operations.
  
  
• Communication & Marketing: Informing you about online/offline offers, products, services, and platform updates. (You can opt out of marketing communications at any time).
  
  
• Security & Legal: Detecting and preventing error, fraud, and illegal activities; enforcing our Terms of Use; and resolving technical issues or customer disputes.
  
  
• Research: Conducting surveys, market research, and behavioral analysis.
  
  

4. How We Share Your Information

• Affiliates & Group Entities: Shared internally to provide access to integrated services and products. These entities may market to you unless you explicitly opt out.
  
  
• Third-Party Service Providers: Shared with sellers, logistics partners, payment gateways, prepaid instrument issuers, and reward programs to fulfill transactions and maintain operations.
  
  
• Legal & Regulatory Disclosures: Disclosed to government or law enforcement agencies when required by law, subpoena, or court order.
  
  
• Rights Protection: Disclosed to legal authorities or third-party rights owners to enforce our Privacy Policy or Terms of Use, respond to rights-infringement claims, or protect the safety and property of users.
  
  

5. Security Precautions

• Secure Infrastructure: Secure servers are utilized whenever you access account credentials or payment gateways.
  
  
• Inherent Internet Risks: While we maintain strict protection standards, no internet transmission is 100% secure. By using the platform, you acknowledge the inherent security risks associated with data transmission over the web.
  
  
• Account Credentials: You are responsible for maintaining the confidentiality of your login credentials and passwords.
  
  

6. Data Deletion & Retention

A. Account Deletion

• You can delete your account directly via your platform profile and settings, or by submitting a written request to customer support.
  
  
• Deleting your account will result in the loss of all associated account data and transaction history.
  
  
• We reserve the right to delay or refuse deletion if there are pending orders, active claims, unresolved grievances, or outstanding services.
  
  

B. Data Retention

• Personal data is retained only as long as necessary to fulfill the purpose for which it was collected, or as mandated by applicable legal obligations.
  
  
• We may retain certain data to prevent fraud, prevent future abuse, or fulfill legitimate legal needs.
  
  
• Anonymized data may be kept indefinitely for analytical and research purposes.
  
  

7. Your Rights & Withdrawal of Consent

A. User Rights

B. Managing Consent

• Communication Consent: By using our platform, you consent to receive communications from Carelibas and its partners via SMS, email, phone calls, and instant messaging apps.
  
  
• Withdrawing Consent: You can withdraw your consent for data processing by writing to our Grievance Officer with the subject line: "Withdrawal of consent for processing personal data."
  
  
• Impact of Withdrawal: Consent withdrawal is non-retrospective and subject to applicable laws. If withdrawn, Carelibas reserves the right to limit or terminate access to services requiring that data.
  
  

8. Updates to This Policy